Each jewellery created by Valmand is made to order (except "Shop Now " category), therefore we cannot offer a refund on a piece unless it is found to be faulty. In the unlikely event that you are unhappy with your order, please don’t hesitate to contact us at office@valmand.ro and we will do our best to assist you.

Should you find a fault with your item, please contact us immediately. Once you have notified us of your faulty item, we will confirm your return in writing. You should then post the item back to us to the address we provide.

All goods must be returned in the original packaging. Please note: you will be responsible for the item(s) until they reach us as we cannot be held responsible for items that become lost or damaged during your return postage to us, therefore we suggest you use a secure delivery service which requires a signature for proof of receipt.


PROCESSING YOUR REFUND

Upon receipt of items, the Paypal account, credit or debit card originally used for the purchase will be credited with the cost of the goods minus the delivery charges (exceptions may apply).

We will process your refund within 2-14 days of receipt. Your credit card company may take 1-7 working days to credit your account.